Car Rental Policy

General Conditions and Policy

This policy serves as a contract between you and the car hire company – SAMAVEST TOURS&TRAVEL SDN BHD shall be known as “The Company” in the conditions below. Since Xiao Qiang Holidays Sdn Bhd will not be involved at all, we won’t be able to helps if you are dissatisfied with the cost of policy or the cover it provides.

Please make sure you read the terms and conditions of the cover you receive when signing the rental agreement during pickup, to find out more about the policy’s exclusions and limits.

The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.

SELF-DRIVE RATES

Minimum rental charge is one day (24 hours period). Extra hour surcharge applied for rental out of 24 hours period.

– All rates are quoted in the local currency (RM) and subject to change without prior notice.

– All rentals are subject to the full terms and conditions set out in the Rental Agreement.

Reservations and confirmation are for car categories only, never for a specific make or model. The company maintain fleets with many different makes and models of similar size and configuration. The company reserve the right to provide similar or higher category cars to the customer than originally booked and paid for.

DRIVER’S LICENCE AND AGE QUALIFICATIONS

The company recognises all current Malaysian driving licenses. Overseas visitor may use recognised current issued by their country of residence. It is important that Renter and any additional drivers must be at least (21) years of age and over, and hold valid licenses of at least one year. Provision drivers and newly qualified drivers are definitely prohibited from driving the company vehicle.

The company reserves the right to decline a prospective Renter whose driving license carries an endorsement.

EXTENSION OF RENTAL

Any extension of rental beyond the agreed return date and time must be arranged in advance with the required additional rental paid, to ensure that the extension of insurance cover can be arranged. Failure to do so may mean the Renter is driving the vehicle without any coverage.

WHERE VEHICLE MAY BE USED

All the company registered vehicles are to be used in Langkawi island only. No permission will be given for taking the vehicles out of the island.

PICKUP & RETURN POLICY

One – Way Rental’s service is NOT available. The company practices same location pickup and return policy. However, a minimum rental days plus repositioning fee is applicable if special arrangement for pickup or return is required. Details will be made available at time of enquiry.

We ask that you contact car rental person in charge at least two (2) hours prior to your arrival / pickup time and  two (2) hours prior to return time. 

FUEL POLICY

Petrol/Diesel is not included in the rates. Each vehicle is supplied with certain amount of fuel,  return with the tank at the same level as when you rented.

LOSS OR DAMAGE

The renter and any additional drivers are absolutely liable for any loss or damage to the rental vehicle, even if someone else caused it or the cause is unknown, whether due to theft, fire, hail, flood, collision, vandalism, or any other cause, subject to limitations imposed by the law where the vehicle is rented. Renter is reminded that underbody and overhead damage is at the Renter’s risk at all time and all insurance is void if vehicles are driven on unsealed and unmade roads or surfaces. Lost Keys – If you lose your key(s), you will be charged the cost of replacement.  

THIRD PARTY LIABILITY CLAIMS

Unless otherwise required by applicable law, a renter and/or any additional authorised driver (and the  respective insurance company of each) is primarily responsible for all third party claims of personal injury, including death, and property damage caused or arising from the use and operation of the company vehicle during the rental. You agree to indemnify and hold the company harmless from and against, and will defend the company  against all loss, liability or damages whatsoever arising out of the use or operation of the vehicle during the rental, plus costs and attorney’s’ fees.  Where permitted by law, the company does not provide uninsured and underinsured motorist coverage.

PARKING CHARGES AND TRAFFIC OFFENCE

All traffic, parking offences, courts costs and other expenses that may assessed against the company which are due by the reason of Renter’s possession or use of the company vehicle, will be fully borne by the Renter. The company will contact the Renter where possible if it receives parking or traffic summons pertaining to the period under rental. Otherwise, Renter’s particulars will be submitted to the authority concerned.

LOST AND FOUND

The company will not uphold responsibility for any personal belongings left in the vehicle or within the location premises. If you have lost items, please contact customer service as soon as possible –

 

Revised and Effective Aug  17, 2016.

 

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